Catholic Health Initiatives Supervisor - Clinic - Seahurst/Multiple Locations in BURIEN, Washington

Supervisor - Clinic - Seahurst/Multiple Locations


CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary:

This job is responsible for supervising and evaluating the daily activities of the assigned patient access and/or clinical staff in accordance with established business objectives and applicable regulatory requirements. Incumbents oversee activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatory requirements.

Work includes: 1) supervising assigned staff (e.g. hiring, training, scheduling and/or evaluating) engaged in maintaining/supporting patient access services and/or clinical officer services, including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, patient and care team activities, and other activities in accordance with established operating standards, 2) serving as critical conduit/liaison with various internal departments in coordinating and troubleshooting various business and/or patient care related issues; 3) attending site-based meetings/activities and providing operational performance data for integration, 4) problem-solving, troubleshooting and appropriate escalation of issues to higher-level management, and 5) identifying opportunities to streamline current operations and implementing approved procedural changes.

Work is performed in accordance with established standards/guidelines and requires knowledge of applicable regulatory requirements sufficient to ensure compliant operations and to exercise judgment and critical thinking in addressing operational and/or regulatory issues. Also requires expertise in supervising and evaluating the work of support staff. An incumbent works with higher level management on major operational or business decisions prior to implementation.

This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:

Staff Supervision and Development:

Schedules, supervises and evaluates the work of assigned staff in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that staff are qualified and properly trained to perform assigned job duties; interviews job candidates and makes employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards and evaluates employee performance; counsels employees, providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.

Acts as first line of escalation for all patients and assigned staff to resolve patient relations matters in a timely and courteous manner.

Supervises the daily operations of assigned support functions (including patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements.

Ensures patient information is entered and updated in appropriate systems and are accurately maintained in accordance with clinic policies and procedures.

Identifies opportunities to streamline current operations and implement approved procedural changes.

Oversees the scheduling of depositions/conferences with providers/attorneys billing for services.

Participates in work groups/committees charged with improving patient access processes, procedures and outcomes.

Acts as a liaison between the Clinic and the Patient Access Director’s department to maintain business continuity and ensure policy and procedure compliance.

Collaborates with Billing Office staff to monitor and evaluate operational based causes for denials for purposes of improving denial performance.

Prepares reports and provides other data related to operational performance.

Reviews results and provides suggestions to management on how to improve performance, when required.

Serves as liaison with various internal departments/staff/providers in coordinating and troubleshooting various business-related issues.Problem-solves and troubleshoots operational issues and escalates issues to higher-level management, when required.

Problem-solves and troubleshoots operational issues and escalates issues to higher-level management, when required.

Sets up and maintains provider schedules to include schedule changes in the system of record.

Coordinates with IT helpdesk for needed repairs on clinic technology (e.g. phones-computers-printers), and performs similar and incidental duties in a timely manner.


Education/ Work Experience:

Five (5) years of progressively responsible work experience within a healthcare or like environment that would demonstrate attainment of requisite job knowledge/abilities.

Bachelor's Degree in office management or closely related field preferred.



Job Management


Daily Schedule Day Shift (M-F)

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2017-R0120373