Catholic Health Initiatives Practice Manager in CHATTANOOGA, Tennessee

Practice Manager


Job Summary:

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 5 or more providers at any given time. This may also be specialty or multi-specialty environment.

Essential Duties:

  • Manage clinic staff on day-to-day operations.

  • Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

  • Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

  • Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

  • Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

  • Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

  • Work with Regional Director to develop and implement performance goals and objectives.

  • Assist Regional Director with implementation and development of long-range plans.

  • Monitor payroll system to control time management.

  • Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.

  • Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

  • Act as the liaison between the practice and Central Billing Office.

  • Perform other duties as assigned.


• Associate degree in healthcare or related field or equivalent work experience in a clinic setting required.

Job Management


Daily Schedule M-F

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2017-R0120261