Catholic Health Initiatives Communications Rep - Switchboard - Mercy Medical Center PRN (Varied) in DES MOINES, Iowa

Communications Rep - Switchboard - Mercy Medical Center PRN (Varied)

Description

GENERAL SUMMARY :

Operates telecommunication terminal and provides information as requested.

ESSENTIAL FUNCTIONS :

  • Answers calls quickly and efficiently and routes to appropriate area.

  • Pages over public address system: codes, hospital personnel, physicians and announcements.

  • Directs patients and visitors to proper areas.

  • Provides proper patient information, while retaining confidentiality.

  • Implements emergency procedures for hospital.

  • Helps out in Mail Services and Lobby when staffing is short.

  • Nights –Verify patient discharge for Mail Services.

  • Assigned Communication Rep is trained for complete Mail Services back-up.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

  • High school diploma or GED required.

  • Previous experience with the public via phone or in person.

  • Must have basic math skills including calculating and monetary exchanges.

Additional Responsibilities:

  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

  • Adheres to and exhibits our core values: Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity : Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion : Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community. Excellence : Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

  • Maintains confidentiality and protects sensitive data at all times

  • Adheres to organizational and department specific safety standards and guidelines

  • Works collaboratively and supports efforts of team members

  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Catholic Health Initiatives and its organizations are Equal Opportunity Employers cbchi

Job Facilities Operations

Primary Location IOWA-DES MOINES-MERCY MEDICAL CENTER

Daily Schedule varied

Scheduled Hours per 2-week Pay Period 0

Weekends Required Occasional

Req ID: 2017-R0117437