Catholic Health Initiatives Customer Service Rep-Reference Lab-Mercy Medical Center-PT.5 (4-8p) in DES MOINES, Iowa

Customer Service Rep-Reference Lab-Mercy Medical Center-PT.5 (4-8p)

Description

GENERALSUMMARY :

Provides coverage for the Mercy Clinical

Laboratory Call

Center. Answers multiple

phone lines, transfers calls, takes accurate messages, gives out test

information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily

work.

ESSENTIALFUNCTIONS :

  • Answers phone requests for test results to physicians and otherhealthcare personnel. Calls results to ordering provider.

  • Ensures accurate electronic documentation ofcalls, faxed reports, etc.

  • Prints and faxes lab reports as directed byorder.

  • Files lab reports for courier delivery andprepare lab reports for mail, as needed.

  • Pages courier for stat and routine pick-ups.

  • Reviews report(s) for missing information tocorrect.

  • Retrieves and reviews original physician orderfor demographic information.

  • Works with other departments to problem solveto provide timely results.

  • Understands Lean/Six Sigma principles andemploys them to meet the quality management goals.

MARGINAL FUNCTIONS

  • Helps fill client supply orders.

  • Train staff.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

  • High school diploma or G.E.D. required.

  • One-year experience in a client services/clerical position required.

  • Previous laboratory experience preferred.

  • Computer experience preferred.

Job Laboratory

Primary Location IOWA-DES MOINES-MERCY MEDICAL CENTER

Daily Schedule 4-8p

Scheduled Hours per 2-week Pay Period 40

Weekends Required Every Third

Req ID: 2017-R0128629