Catholic Health Initiatives Patient Transporter- Courtesy Shuttle Services - Mercy Medical Center FT (Variable shifts/EOW) in DES MOINES, Iowa

Patient Transporter- Courtesy Shuttle Services - Mercy Medical Center FT (Variable shifts/EOW)



Transports or escorts patients and families throughout the medical center to support timely delivery for testing, transfer between units, or discharge.


  • Assumes responsibility for safe patient transport from point of pick up of patient to delivery to the receiving department or discharge.

  • Prepares for and carries out transport of patients, patient belongings, equipment, supplies and medical records to and from departments.

  • Transfers patients to/from cart/bed/wheelchair using correct and safe equipment and techniques. Assists with patient lifts/moves as requested by Mercy staff.

  • Documents work activities according to policy and procedure.

  • Responds appropriately to patient requests and according to policy and procedure if these exist.

  • Observes and reports pertinent patient and family information to clinical/testing site personnel to promote patient safety and according to policy including IV pump alarms.

  • Provides appropriate information and directions to visitors, patients and staff as needed.

  • Cleans and stores equipment properly.

  • Maintains the physical environment in a clean, well stocked and orderly manner.

  • Complies with OHSA/The Joint Commission, infection control, and other pertinent regulatory requirements and guidelines.

  • Reports physical environment and safety issues to appropriate department or Safety Officer.

  • Utilizes software, pagers, phone systems and other resources appropriately and according to policy and procedure to respond to requests for service in a timely manner.

  • Displays competency in location of department/floor/units through out the facility.

  • Demonstrates efficient use of supplies, time, and equipment.


  • Performs basic maintenance of wheelchairs/carts.

  • Performs other tasks as assigned.

  • Escorts patients, families or others as needed to requested locations as needed.



  • Highschool diploma or GED required.

  • Medicalterminology preferred.

  • Healthcareexperience preferred.

  • BasicLife Support certified within six (6) weeks of hire. Acceptable credentialing bodies andcertifications include American Red Cross CPR/AED for the ProfessionalRescuer and American Heart Association Basic Life Support for HealthcareProviders.

  • Proofof completion of Mandatory Reporter abuse training specific to populationserved within three (3) months of hire.

  • Successfulcompletion of transporter training and competencies.

  • Basiccomputer skills preferred.


  • Demonstrates a commitment toservice, organization values and professionalism through appropriateconduct and demeanor at all times

  • Adheres to and exhibits ourcore values: Reverence : Having a profound spirit of awe and respect for allcreation, shaping relationships to self, to one another and to God andacknowledging that we hold in trust all that has been given to us. Integrity : Moral wholeness, soundness, uprightness, honesty andsincerity as a basis of trustworthiness. Compassion : Feeling with others, being one with others in theirsorrows and joys, rooted in the sense of solidarity as members of thehuman community. Excellence : Outstanding achievement, merit, virtue; continuallysurpassing standards to achieve/maintain quality.

  • Maintains confidentiality andprotects sensitive data at all times

  • Adheres to organizational anddepartment specific safety standards and guidelines

  • Works collaboratively andsupports efforts of team members

  • Demonstrates exceptionalcustomer service and interacts effectively with physicians, patients,residents, visitors, staff and the broader health care community

Catholic Health Initiatives and itsorganizations are Equal Opportunity Employers cbchi

Job Facilities Operations


Daily Schedule Relief/Variable

Scheduled Hours per 2-week Pay Period 80

Weekends Required Every Other

Req ID: 2017-R0116035