Catholic Health Initiatives Applications Supervisor in ENGLEWOOD, Colorado

Applications Supervisor

Description

Key Functions:

Ensures successful operation (functional, operational and procedural) of specific application areas supported by ITS, including data quality, education and end-user support. Supervises projects including the coordination of resources and provides support on related application projects. Supervises staff including daily oversight of normal operations, mentoring, issues management, assignments and routine communication.

Responsibilities:

Supports the business areas in identifying application enhancements and optimization opportunities.

  • Supports the development of strategic and tactical plans and business process re-engineering for business areas that use these application systems.

  • Provides operational guidance to influence adherence to the IT organizational goals and objectives.

  • Provides input on SLA’s and ensures targets are met.

  • Ensures the integrity of electronic data, achieved by managing thorough analysis of vendors and their products, and creating and adhering to process methodologies, policies and procedures for software support and maintenance.

  • Supervises maintenance activities of application systems and assures the effective integration and utilization of installed capability.

  • Provides input on budgets and assures adherence to approved budgets.

  • Supervises and mentors staff and helps coordinate cross training opportunities with other application groups.

  • Supervises developers/analysts including, but not limited to, hiring, counseling, scheduling, performance evaluations, coaching, and career development.

  • Serves as point of escalation for managing application vendors for issue resolution.

  • Additional tasks/responsibilities as defined.

  • May require on-call coverage responsibilities

Qualifications

Education:

  • Bachelor’s Degree in a related field or may substitute an equivalent combination of education and experience.

Experience:

  • 5 years total IT/application experience or supporting an application environment

  • 3 years of experience in a lead role

  • Ability to manage and work on multiple projects at the same time.

  • Organizational skills to facilitate a productive working environment.

  • Strong interpersonal and communication skills

  • Knowledge of industry standard practices in IT support function.

  • Healthcare experience preferred

  • Experience in ITIL environments preferred.

  • Must have demonstrated knowledge and/or skills in the following areas:

  • Knowledge of the application of computer technology within healthcare.

  • Knowledge of business processes that utilize enterprise applications.

  • Knowledge of system and application development.

Job Information Technology

Primary Location COLORADO-ENGLEWOOD-DENVER MERIDIAN NORTH

Daily Schedule 1

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2017-R0130022