Catholic Health Initiatives IT Operational Readiness Manager in ENGLEWOOD, Colorado

IT Operational Readiness Manager


Key Functions

  • The Operational Readiness manager ensure that the transition of new or modified services into the live environment goes smoothly and that the service(s) meets the predefined Operational Readiness criteria.

  • Leads Service Transition activities that ensure that the governance mechanisms, financial management and supporting structures such as processes and support model are well planned, implemented, tested and enabled.

  • Ensures that when projects are delivered into production, they can be fully supported in a cost-effective, efficient manner.

  • Minimizes IT service disruptions to business users. Assures proper performance of Managed Service Providers to implement IT services in CHI environments in compliance with Operational requirements.


  • Leads effort to obtain from all Operations groups their key requirements applicable to each project phase from project inception to post-go-live support.

  • Works closely with Project Management office to build in key quality gates and checkpoints into project plan templates to facilitate repeatable successes.

  • Uses information to create artifacts that can be used by project teams in order to successfully deliver supportable projects into the live environment with minimal disruption.

  • Works with individual project teams to provide Operational Service Requirements at all phases of the projects.

  • Ensures that all activities required for the operational readiness can be listed, planned, resourced and managed during the development of new services or modification of existing services.

  • Drives quality improvement via a series of Service Acceptance Gates; Sign-offs at each acceptance gate ensure progress to the next acceptance gate.

  • Establishes, leads and manages IT Operations Readiness Management processes across all CHI Managed Service Providers and CHI ITS IT operations. This role is the Operational Readiness Management process owner.

  • Works with CHI Managed Service Providers to record and manage deviations to the new or changed IT services, identifies and manages risks and issues with the new or changed IT services and leads necessary corrective actions.

  • Coordinates with the Project/Portfolio office, IT Service Management process owners, and Operational Tower leaders to assure that project work is coordinated to meet all organizational requirements throughout the project lifecycle.

  • Leads periodic Operational Readiness reviews with Managed Service Providers and internal IT stakeholder groups.

  • Audits CHI Managed Service Provider ITSM Operational Readiness processes.

  • Maintains and updates CHI records to document all activities associated with the transition of Services into Operations steady-state, including associated planning activities.

  • Maintains, audits and continually improves ITSM Operational Readiness processes to ensure coordinated multi-service provider, and service transition processes.


Skills, Requirements, Certifications

  • Bachelor’s degree or equivalent combination of education and experience.

  • 7 years of diverse work experience in IT, and specifically as it relates to the interaction between IT Service Design and IT Service Transition / IT Service Operations.

  • Background in IT Operations Management in the areas of Network and Data Center support strongly preferred. Need to be able to fully understand, articulate, and represent technical Operational requirements to project teams.

  • Extensive experience with ITIL Information Technology Service Management processes.

  • Experience and knowledge of IT, Business Analysis, Quality, and Project Management industry standards, best practices and frameworks such as PMI, SDLC, Six Sigma, CMMI is preferred.

  • Strong understanding of the tools and processes used in IT Operations.

  • Extensive experience in vendor interaction, negotiation and management.

  • Experience within a managed service environment strongly preferred

  • Excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors.

  • ITIL Certification – Intermediate level or higher – Credits for Release, Control and Validation and Service Transition modules are preferred.

Additional Responsibilities:

  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

  • Adheres to and exhibits our core values :

  • Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.

  • Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

  • Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.

  • Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

  • Maintains confidentiality and protects sensitive data at all times.

  • Adheres to organizational and department specific safety standards and guidelines.

  • Works collaboratively and supports efforts of team members.

  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.


Job Information Technology


Daily Schedule Days

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2017-R0116150