Catholic Health Initiatives ITS Performance Reporting Analyst in ENGLEWOOD, Colorado
ITS Performance Reporting Analyst
The ITS Performance Reporting Analyst is accountable for accurate reporting and analysis of ITS performance data that drive the continuous improvement of IT services across the CHI enterprise. This position contributes to a function which provides a strategic advantage and is key in furthering the mission of CHI into the next decade.
The IT Performance Analytics function provides information insights and solutions to greatly improve IT services and effectiveness. This includes providing daily, interactive operational dashboards, cost and performance data on demand, and most importantly predictive analytics to proactively improve services, customer experience and patient care.
Delivers data reporting and analytics in alignment with goals determined for the IT Performance Analytics organization
Works with assigned stakeholders across the enterprise to deliver accurate and timely performance reporting
Proactively works to understand issues and opportunities where applied data analytics may provide a return on investment; escalates opportunities
Develops recommendations and carries out assignments to mine disparate, large data sources in order to develop predictive and repeatable analytics that drive IT service efficiencies and effectiveness (such as reduced down time, increased customer satisfaction)
Delivers next generation reporting capabilities including interactive mobile (iOS, Android) and cloud based solutions
Delivers near real-time IT performance reports and predictive analytics based on personas, locations or individuals
Establishes relationships and works closely with internal Business Intelligence (BI) partners to leverage tools and data across business functions and processes
Maintains relationships with external service providers to gain access to data and to drive performance improvements
Partners with technology vendors to use state of the art technology
Educates assigned stakeholders on data science capabilities and the use of data analytics and tools that drive performance outcomes
Skills, Requirements and Certifications:
Bachelor’s degree or equivalent work related experience
4 years of relevant quantitative and qualitative analytics experience
3 years experience in developing and maintaining strong, productive relationships with business clients
Programming skills (MS SQL, Oracle , Java)
Skills in analytical, graphical software (such as Tableau, Qlik, Spotfire, or Power BI)
Experience in a managed service (outsourced) IT environment
Strong communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with clients, IT management, staff and vendors
Ability to influence and challenge the status quo
Ability to develop creative solutions to highly complex problems
Ability to deliver results in a highly collaborative environment
Adheres to and exhibits our core values :
Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers.
Job Information Technology
Primary Location COLORADO-ENGLEWOOD-DENVER INVERNESS
Daily Schedule 1
Scheduled Hours per 2-week Pay Period 80
Weekends Required Occasional
Req ID: 2017-R0123633