Catholic Health Initiatives Patient Access Rep - Iowa Heart Center (Fort Dodge) - Mercy Medical Center - Full Time in FT. DODGE, Iowa
Patient Access Rep - Iowa Heart Center (Fort Dodge) - Mercy Medical Center - Full Time
GENERAL SUMMARY : Under supervision, greets, instructs, schedules and directs adult patients and visitors. Serves as liaison between patient and medical support staff.
ESSENTIAL FUNCTIONS :
Greets, instructs, and directs all incoming patients and visitors.
Assists with completion of registration forms.
Answers incoming calls and provides routine information and directs calls to appropriate area.
Accesses, inputs, and retrieves information via the computer, updates information as needed.
Assists with pre-certification process.
Monitors patient waiting time and maintains patient flow.
Performs billing processes as identified.
Assures completion of all appropriate documents upon check out.
Utilizes appropriate auditing tools according to IHC guidelines.
Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient.
Notifies patient of future scheduled appointment.
Collects payments and compiles daily payment log.
Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
Maintains accurate balance of petty cash.
Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately.
May cover other Iowa Heart Center locations as directed.
Provides coverage at all front office positions to include Account Counselor.
Assists in maintaining front lobby.
Attends required meetings and participates on committees as requested.
Performs other related duties as required.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
High School Diploma or equivalent.
Computer experience required
Prefer at least one year of experience in the medical office setting.
Knowledge of medical terminology desirable.
Cardiovascular Medical Terminology class completion within 1 year of hire.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Adheres to and exhibits our core values: Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity : Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion : Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community. Excellence : Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Catholic Health Initiatives and its organizations are Equal Opportunity Employers
Job Administrative and Clerical
Primary Location IOWA-FT. DODGE-IHC FT. DODGE
Daily Schedule Days
Scheduled Hours per 2-week Pay Period 80
Weekends Required None
Req ID: 2017-R0120160