Catholic Health Initiatives Account Manager II, Clinical Engineering-TX Market in HOUSTON, Texas
Account Manager II, Clinical Engineering-TX Market
This position oversees the operations of multiple Physical Asset Services - Clinical Engineering (PAS-CE) Departments for the purpose of providing a quality, cost effective program that meets or exceeds the quality and financial expectations of the customer and CHI’s National Physical Asset Services-Clinical Engineering Program. This position is responsible for collective communication to Market Leadership, emphasizing program goals, key performance indicators and our aggressive approach to lowering their annual maintenance cost, increasing equipment life cycles, and above all, provide the highest level of patient safety & customer service. This position also provides assistance with policy making; technology assessments; capital planning & purchasing; Program Quality Evaluations; regulatory compliance; contract management, equipment and patient safety; as well as ensures that the level of Clinical Engineering services being provided continues to support the market strategic priorities.
Ensures smooth Market Leadership communications & collaboration within CE regionally. This includes conducting any necessary meetings with Market Leadership, and forwarding all positive and negative customer/vendor communications to the CE Division Director for review.
Oversees operations of assigned PAS-CE Departments in their market based area by conducting monthly/quarterly department head visits and meetings; ensuring that requested customer reports are delivered in a timely manner; providing a working environment that meets all regulatory guidelines; and completing and maintaining all performance indicators at or above program targets for assigned CE departments as well as meeting Market level communications requirements.
Maintains a routine working relationships with Divisional & Hospital Leadership to ensure standardization and market level communications about CE services and compliance with regulatory guidelines.
Ensures financial performance of departments by: attaining all expense budgets and cost containment targets; ensuring that expenditure authority and level are adhered to; and forwarding, in a timely manner, all appropriate PO’s, invoices and financial details to the appropriate sources.
Provides oversight of PAS-CE account managers in the region with regards to CE staff training; customer interactions; Project Management; and standardization of market level communication as well as regional service strategies. This oversight also includes region wide vendor management & contracted services, regional staff meetings; providing measurable regional objectives; ensures the completion of regional policy & procedures for CE and performing hospital specific PQE’s.
Provides professional team growth that meets the needs of the customer and employees.
Networks with peers to gain innovative ideas and sourcing of information.
Performs other duties as assigned.
Education / Accreditation / Licensure:
Associate’s Degree in a related field required.
Bachelor’s Degree preferred.
Certification strongly preferred.
At least ten years of experience in a senior/lead technician, with a minimum of five years of experience as an Account Manager.
Must have financial management skills.
Must have working knowledge of all elements of CHI PAS-CE Program and/or industry standard clinical engineering management.
Job Clinical Engineering
Primary Location TEXAS-HOUSTON-ST LUKES MEDICAL CENTER
Daily Schedule Days
Scheduled Hours per 2-week Pay Period 80
Weekends Required Occasional
Req ID: 2017-R0116139