Catholic Health Initiatives Patient Account Rep - Endoscopy Clinic of Arkansas - Full Time Days in LITTLE ROCK, Arkansas

Patient Account Rep - Endoscopy Clinic of Arkansas - Full Time Days

Description

JOB SUMMARY: The Patient Account Representative prepares and processes superbill charges and payments and post to patient accounts; schedules daily appointments; performs other duties as assigned.

ESSENTIAL FUNCTIONS:

COMMUNICATION

  • Answers phones promptly and courteously

  • Responds to mail regarding account inquires

  • Answers patient questions

  • Works one on one with billing agency to actively collect past due balances

  • File all correspondence in patient record

  • Researches patient problems and complaints for causes and solutions

INFORMATION MANAGEMENT

  • Verifies all ICD-9, CPT codes and modifiers when posting to patient account

  • Maintains records and files current for easy retrieval

  • Enters patient information for appointments

  • Reviews daily transaction journals to ensure all transaction batches are balanced

  • Handles patient accounts confidentially

CLERICAL

  • Post all charges and payments to each designated patient account

  • Uses appropriate adjustment and payment codes when posting to patient accounts

  • Refers necessary accounts to billing agency to process for collections

  • Ensure patient information is accurate in patient and computer records

  • Maintain chart order established by clinic, when filing correspondence in patient record

  • Performs other duties as assigned

STEWARDSHIP

  • Understands billing process

  • Handles collections of patient money in accurate honest mannerism

  • Handles patient accounts in confidential mannerism

  • Effective in personal time management

GUEST RELATIONS

  • Maintains good working relationships with patients, clinic staff, billing agency and insurance companies

  • Comply with regulatory standards for the industry and the clinic

  • Schedule patient appointments

Qualifications

MINIMUM QUALIFICATIONS:

Education: High School Diploma, GED, Metropolitan Test or Equivalent

Experience: 2 years experience in claims management and/or insurance billing and collecting

Physical Requirements: Able to lift and carry up to twenty five (25) pounds. Must be able to sit for prolonged periods of time. Must be mentally alert and able to work under pressure.

Skills: Demonstrates communication skills, both oral and written. Accurate typing; ability to perform multiple tasks; utilizes good organizational skills; good decision making skills.

Job Administrative and Clerical

Primary Location ARKANSAS-LITTLE ROCK-ENDOSCOPY CTR OF AR

Daily Schedule Full Time

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2017-R0116206