Catholic Health Initiatives Patient Access Rep I in PASADENA, Texas

Patient Access Rep I


Job Summary:

Performs patient access,

registration, admitting and financial counseling activities, which may include:

patient pre-registration and registration, admittance, patient financial

counseling, researching and evaluating federal, state and commercial insurance

funding issues and screening patients for alternative government


Essential Duties:

  1. Assembles all data and documents

required for complete patient registration, including, pre-admission, admission,

pre-registration and registration Functions; completes all insurance

verifications and authorizations

  1. Enters all patient demographic

information; uses other department applications for eligibility and


  1. Assesses patient financial

responsibility and collects co-pays and deductibles at time of


  1. Screens admissions and informs

referring physician offices, patients and their families about hospital policies

and procedures regarding method of payment sources for services


  1. Obtains and documents funding

information from patients and Provides information on available funding

resources; obtains funding for patients in the statuses of scheduling,

pre-registration, registration, or post registration as assigned

  1. Uses payer resources and website

to explore and assess eligibility; Initiates third party referrals, administers

financial assistance policy and procedures to determine patient eligibility for

discounted prices or charity care

  1. Works in collaboration with all

areas of the revenue cycle to identify and resolve issues and or


  1. Enters a variety of fiscally

related information into databases; Maintains fiscal records and


  1. Responds to requests for

information and inquiries related to patient access processes, policies, and/or

other related information; researches and resolves customer



Education: High School Diploma / GED

Experience: None required

  • Excellent customer service


  • Excellent Written/verbal

communication skills

  • Basic Math skills

  • Computer literate

  • Detail oriented

Additional Responsibilities:

  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

  • Adheres to and exhibits our core values :

  • Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.

  • Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

  • Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.

  • Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

  • Maintains confidentiality and protects sensitive data at all times.

  • Adheres to organizational and department specific safety standards and guidelines.

  • Works collaboratively and supports efforts of team members.

  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Catholic Health Initiatives and its organizations are Equal Opportunity Employers

Job Administrative and Clerical

Primary Location TEXAS-PASADENA

Daily Schedule 7 AM - 7 PM

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 1700000459