Catholic Health Initiatives FOOD SERVICE ASSOCIATE Full Time in PENDLETON, Oregon

FOOD SERVICE ASSOCIATE Full Time

Description

Job Summary:

Responsible for the overall management of patient information, patient diets and patient food trays. Responsible for working with the dietitians in planning patient meals and all food items sent to patients. Takes patient food orders over the phone and in person, maintaining a professional and welcoming demeanor. Collaborate with other working diet clerk to ensure that at least one clerk is available in the kitchen to answer phones and resolve diet issues. They will work with cashiers to reconcile daily café sales

Essential Duties:

Maintains established departmental policies and procedures, objectives, quality improvement program, safety, environmental and infection control standards.

Accurately transcribes nutrition information from diet order list, order communications and verbal order into nutrition records, patient menus, and production tallies. Collects and enters patient data into appropriate department spreadsheets. Maintains and updates computerized statistics, performance improvement data, meeting schedules, foodservice and office supply ordering, and other clerical duties as needed.

Responsible for providing change to a cashier when a manager is not available. Reports any patient safety concerns to a manager. Be available to cover cashier breaks. Will count money with cashiers before and after their shifts.

Visit patients daily to assess food preferences, usual eating habits, need special assistance, etc.

Maintain stock of patient refrigerator with cold items including juices, dessert, salads, and sandwiches.

Service Standards:

Values Behaviors: It is essential that all employees are able to support the values of St Anthony Hospital and Catholic Health Initiatives. Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.

REVERENCE:

Pass a Smile! (First Impressions)

  1. Introduce yourself.

  2. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.

  3. Use patient or co-worker’s name in conversation.Be genuine.

  4. Listen attentively and confirm back to customer what you have heard.

  5. Always say “hello” with a smile to patients, visitors, and co-workers in hallways and elevators.

Celebrate Differences! (Diversity)

  1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals.

  2. Provide the highest level of service to everyone, regardless of who they are.

  3. Create a supportive environment and encourage people to freely express themselves.

  4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings.

Look the Part! (Professional Image)

  1. Make sure employee badge is visible and appropriately placed.

  2. Stay well groomed.

  3. Keep clothing neat, clean, and in accordance with department and hospital policy.

  4. Ensure that personal conversation, demeanor, and all behaviors present and “on-stage” appearance.

Maintain an attitude of confidence and proficiency.

INTEGRITY

Make it Right! (Service Recovery)

  1. Anticipate and correct problems before they become complaints.

  2. Acknowledge mistakes when they occur, without placing blame.

  3. Apologize for the mistake, even if you are not at fault.

  4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret.

Let’s Talk! (Communication)

  1. Follow through on all requests and promises in a timely manner.

  2. Whenever you see a person who needs help, ask them “What can I do for you?”

  3. Respond in a timely manner to all requests – conveying clear, concise, and accurate information.

  4. Answer all phones promptly.State name, department, and give appropriate greeting.Always use a friendly tone.

Lean on Me! (Teamwork)

  1. Balance personal agenda with team and organizational goals.

  2. Value all team members and their opinions by treating everyone equally and with respect.

  3. Seek to resolve conflicts in a respectful way.Do so directly with the individual(s) involved and promptly.

  4. Arrive on time to work.

  5. Fully share information that people need to do their job.

  6. Express ideas, opinions and reactions constructively.

COMPASSION

Welcome to our Home! (Safe/Healing/Calm Environment)

  1. Maintain a safe, neat, clutter-free work environment.

  2. Keep voice down in and around “on-stage” areas.

  3. Recommend changes to policies, procedures, and environment to enhance everyone’s ability to provide optimum service to all patients, visitors, and employees.

Keep in Touch! (Provide information and explanations)

  1. Apologize for delays and inconveniences.

  2. Use easily understood and appropriate language when giving information to patients, visitors and co-workers.

  3. Avoid technical and professional jargon and acronyms.

Privacy Matters! (Privacy/Confidentiality)

  1. Always knock before entering.

  2. Be sensitive to individual privacy needs.

  3. Always speak kindly and positively about patients and co-workers.Show in all ways that patient is the first priority.

  4. Maintain strict confidentiality at all times with patient, visitors, co-workers, physician information, and with proprietary organizational information.

EXCELLENCE

Thank Somebody! (Recognition/Appreciation)

  1. Find ways to specifically recognize and appreciate a co-worker.

  2. Catch people doing something special and let them know you appreciate it.

  3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors.

  4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments.

Show the way! (Give Directions)

  1. Make it your job to know where services are at in the facility.

  2. If someone appears to need directions, offer to help.

  3. Offer to escort patients and visitors to their destination.

  4. If unable to personally escort, take him/her to someone who can, or show him/her the way with a facility map.

  5. Do chart reviews, stocking department, etc. with free time.

Keep Growing! (Technical competency)

  1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same.

  2. Consistently demonstrate excellent technical knowledge on the job.

  3. Encourage and contribute innovative ideas and ways of doing things that increase efficiencies.

Performance Improvement: Understands and actively supports the organizational and departmental Performance Improvement Initiatives.

  1. Can verbalize employee’s overall responsibility and role in the St. Anthony Hospital Performance Improvement Program.

  2. Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months.(Organizational, departmental, or individual.)

Regularly visit patients to learn food preferences, pick up menus, and deliver trays.

Review patient charts for nutritional information and follow-up on high nutritional risk patients.

Maintain inventory of Enteral nutritional products, prepares formula, delivers formula to patient care areas when needed, and maintains records for patient billing.

Handle department financial transactions and records.

Call in replacement personnel when necessary.

Maintain MSDS sheets for all departments

Report necessary maintenance repairs.

Maintain up-to-date patient cardex information.

Computer generate staff schedule, special function flyers and menus, Policies and Procedures updates, job description updates, phone and disaster list updates, and other items as needed.

Perform tray line quality assurance testing.

Must be open to additional responsibilities as requested by Dietitian, Food Service Director or administration.

Qualifications

Education

High School graduate or GED equivalent. Prior similar experience preferred.

Knowledge, Abilities, and Skills:

Must have good written and oral comprehension skills. Knowledge of basic mathematics and basic computer skills are required. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to neonatal, pediatric, adolescent, adult, and geriatric patients. Must demonstrate knowledge of the principles of growth and development over the patient’s life span.

Job Food Service/Housekeeping

Primary Location OREGON-PENDLETON-ST ANTHONY HOSPITAL

Daily Schedule S-S

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2017-R0120479