Catholic Health Initiatives Referrals Coordinator - Full Time - Days in SEATTLE, Washington

Referrals Coordinator - Full Time - Days

Description

Franciscan Rheumatology Associates in Burien is looking for a Referrals Coordinator to join our team to support this new program!

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary:

Works with patients requiring a referral to ensure the patient’s referral needs are fulfilled. Incumbent obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures to ensure timely reimbursement.

Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating the rental and/or purchase of medical materials and equipment.

This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between locations.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:

  • Processes referral orders and/or pre-authorizations.

  • Coordinates appointments and ancillary services.

  • Responds to patient questions regarding routine billing and insurance matters.

  • Coordinates patient instructional/educational activities relevant to the patient’s referral.

  • Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.

  • Performs related duties as required.

  • Exhibits and adheres to CHI Franciscan Health’s Core Values of Reverence, Integrity, Compassion and Excellence.

Qualifications

Education/Work Experience:

  • Successful completion of an accredited medical terminology course(s) or equivalent on the job training

  • Two years of progressively responsible work experience in patient scheduling/registration, insurance verification, financial counseling, or related function.

Job Administrative and Clerical

Primary Location WASHINGTON-SEATTLE-BURIEN FAMILY MEDICINE

Daily Schedule 7:30am - 6:00pm

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2017-R0115660