Catholic Health Initiatives Financial Counselor in TACOMA, Washington

Financial Counselor


CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary:

Provides information to patients who require assistance navigating through their financial options.

Work includes: 1) provide information to patients on costs, payment methods and alternatives to payments, including charity care, and 2) accepting, processing and reconciling payments.

Work requires keeping current on all available financial programs and tools, knowledge of insurance authorization/billing and privacy/confidentiality practices, as well as knowledge of medical terminology and insurance payor (specifically Medicaid requirements) and charity care approval process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.

This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between locations.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:

  • Explains financial options and provides financial counseling to patients.

  • Serves as an internal resource for reimbursement questions.

  • Facilitates processing of financial assistance/charity care applications.

  • Monitors outstanding high dollar patient accounts to pursue payment arrangements or other options.

  • Performs daily payment reconciliation activities.

Additional Responsibilities:

  • Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.



  • Two years recent work experience related to financial counseling in a medical office or healthcare environment is required.

  • Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.


  • None

Job Administrative and Clerical


Daily Schedule Day Shift

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2017-R0125523