Catholic Health Initiatives Patient Access Rep II in TACOMA, Washington

Patient Access Rep II


CHI Franciscan Health has an opportunity for a Patient Access Rep II to join their team at Franciscan Plastic Surgery Associates in Tacoma.

This is a team based environment within a fast paced specialty/surgical clinic.

Day Shift

No Holidays

No Nights

No Weekends

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary:

Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes:

1) scheduling patient appointments,

2) collecting, recording and distributing patient demographic and financial data,

3) gathering/validating insurance information and obtaining authorization for services, and

4) performing related administrative support duties.

Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Work requires strong customer service skills and familiarity with department specific computer systems.

Essential Job Duties:

  • Schedules patients for department services, including calling patients to set up and confirm scheduled appointments and recording cancellations and rescheduling time slot.

  • Receives, collects, verifies, records, updates and distributes patient medical records, demographics and financial information in accordance with FHS standards and guidelines.

  • Gathers and validates insurance information and contacts insurance companies to initiate and follow up on authorizations.

  • Performs a variety of related administrative support duties for department.

  • Exhibits and adheres to CHI Franciscan Health’s Core Values of Reverence, Integrity, Compassion and Excellence.


Education/Work Experience:

  • Successful completion of an accredited medical terminology course(s) or equivalent on-the-job training, and two years of related work experience in patient registration, insurance verification, or related function that demonstrates attainment of the requisite job knowledge skills/abilities.


  • None

Job Administrative and Clerical


Daily Schedule Day shift

Scheduled Hours per 2-week Pay Period 80

Weekends Required Every

Req ID: 2017-R0123750