Catholic Health Initiatives Receptionist- Family Practice in URBANDALE, Iowa
Receptionist- Family Practice
THIS POSITION IS LOCATED AT THE MERCY CLINICS FAMILY MEDICINE URBANDALE-AURORA IN URBANDALE, IA. THIS IS A FULL-TIME POSITION M-F 8-5 WITH OCCASIONAL SATURDAY HOURS.
direct supervision, Receptionist is responsible for performing a variety of
general administrative support duties associated with the patient intake
process and performs routine duties within the clinic.
- Perform patient check-in at the time of visit and completes all paperwork
necessary to ensure the admitting process is efficient and all clinic and
regulatory policies are in compliance.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guideline.
Obtain accurate patient and insurance information, collecting copays
(TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g. ID, referrals,
insurance cards, etc.) into the correct location in the electronic medical
- Prepare charts for patient appointments making sure all necessary
information is complete.
- Conduct all functions associated with patient check-out including pricing
services, collecting patient responsibility payments and scheduling follow-up
- Perform duties involving record filing and retrieval and assisting with
the filing of registration documentation in electronic medical records.
- Confirm next day appointments and alerts patients as to what
documentation is needed, including details associated with time-of-service
- Follow up with patients regarding the Missed Appointment Policy and send
out the appropriate communications.
- Perform other duties as assigned.
Job Administrative and Clerical
Primary Location IOWA-URBANDALE-URBANDALE CLINIC
Daily Schedule M-F 8-5 OCC SAT
Scheduled Hours per 2-week Pay Period 80
Weekends Required None
Req ID: 2017-R0120590