Catholic Health Initiatives Receptionist I - Harrison Medical Center in BREMERTON, Washington

Receptionist I - Harrison Medical Center

Description

Job Type: Per diem

Scheduled Hours per 2 Week Pay Period: Variable 10-hour shifts

Daily Schedule: 4:30am - 9pm

Weekends Required: Every Other

Location: Bremerton, WA

Harrison Medical Center has exciting and rewarding careers with competitive salaries and benefits. We are part of a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

JOB SUMMARY:

Serves as the lobby receptionist for the Surgery/Special Procedures patients at Harrison Medical Center. Provides a welcoming presence for patients as they enter the facility. Verifies patient identity with a few questions and visual inspection of identification, and invites patient to be seated in the lobby while they wait for the nurse to escort them to their next area. Informs Registration and/or Pre-Op staff of the patient’s arrival. Keeps family informed about the patient’s status.

ESSENTIAL DUTIES:

  • Ascertains nature of business of visitors and answers routine questions; informs appropriate party of arrival; may respond to complaints or refer to appropriate party.

  • Monitors restricted areas to ensure appropriate access.

  • Checks patients in, obtains family contact information and notifies appropriate department of the patient’s arrival.

  • Requests assistance from surgical volunteers to escort patients and visitors to the appropriate areas.

  • Maintains knowledge of responses to codes and alarms, including use of the reception panic button.

  • Documents the daily surgery schedule from the Epic Master Schedule. Monitors daily schedule by calling appropriate departments for status updates in order to provide current information for families, friends and caregivers. Tracks surgery schedule, GI Lab Hand Vasc apt, Imaging Studies.

  • Issues pagers and tracking cards to surgery families waiting. Completes necessary paperwork, and record keeping documentation.

  • Creates and updates the daily schedule in accordance with established procedures.

  • Answers multi-line phones, screens and directs telephone calls; provides information in response to general inquiries from patients, visitors, staff, providers and others.

  • Maintains knowledge of the hospital and surrounding medical community.

  • Provides concierge services. Updates directories and community resources such as taxi and local hotel information.

Qualifications

JOB REQUIREMENTS:

One year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities.

Job Administrative/Clerical

Primary Location WASHINGTON-BREMERTON-HARRISON MEDICAL CENTER

Daily Schedule 4:30am to 9:00pm

Scheduled Hours per 2-week Pay Period 0

Weekends Required Every Other

Req ID: 2018-R0166149

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.