Catholic Health Initiatives PHYSICIAN LIAISON (Mountain Management Services) Full Time (P000035209) in CHATTANOOGA, Tennessee

PHYSICIAN LIAISON (Mountain Management Services) Full Time (P000035209)


Job Summary:

Acts as first point of contact for providers for application implementations, upgrades and support for employed and affiliated providers. Assists with testing systems and applications before implementation into production. Troubleshoots and reports system and application issues for providers communicating back with resolutions. Educates providers on system functionality and capability through at- the-elbow support.

Essential Duties:

  • Responsible for rounding daily: Anticipate, understand and respond to provider needs. (70 - 80%)

  • Works with providers on adoption and optimization of applications.

  • Escalate issues as necessary to the Service Desk and/or Supervisor.

  • Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.

  • Develops and maintains professional relationships with providers.

  • Provides primary support to physicians, and at times support to super user groups/clinics.

  • Evaluates IT application updates and revisions, cascading information to providers.

  • Assists with performing application changes as trained and applicable.

  • Promotes use of information technology with physicians.

  • Provides communication between physicians and IT.

  • Proactively identifies and evaluates provider needs related to IT and IT resources

  • Provide one-on-one training and ongoing system optimization training

  • Proactively ensure physician devices (hardware) and applications are functioning properly

  • Supports standardization of documentation and the integration of applicable standards and practices

  • All other responsibilities (20 - 30%)

  • Responsible for identifying and communicating training material needs.

  • Responsible for weekly status reports

  • Responsible for opening and managing tickets on behalf of providers

  • Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems

  • Works as physician advocate with IT and site leadership.

  • May require on-call responsibilities.

  • Additional tasks/responsibilities as defined.



  • Associates Degree in a related field of may substitute an equivalent combination of education and experience.


  • 2 years experience with computer information systems, providing support to user or equivalent experience as a business analyst or super user.

  • Healthcare experience preferred, not required.

Additional Responsibilities:

Demonstrates a commitment to service, hospital values and professionalism through appropriate conduct and demeanor at all times.

  • Adheres to and exhibits our core values: Reverence: Profound respect and awe for all of creation, the foundation that shapes spirituality, our relationships with others and our journey to God. Integrity: Moral wholeness, soundness, fidelity, trust, truthfulness in all we do. Compassion: Solidarity with one another, capacity to enter into another's joy and sorrow. Excellence: Preeminent performance, becoming the benchmark, putting forth our personal and professional best.

  • Maintains confidentiality and protects sensitive data at all times.

  • Adheres to organizational and department specific safety standards and guidelines.

  • Works collaboratively and supports efforts of team members.

  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, visitors, staff and the broader health care community.

Catholic Health Initiatives and its organizations are Equal Opportunity Employers


This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Job Administrative/Clerical


Daily Schedule 1st

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0164099

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.