Catholic Health Initiatives Patient Account Rep II - Physician Billing Office in DES MOINES, Iowa
Patient Account Rep II - Physician Billing Office
GENERAL SUMMARY :
to corporate policies and procedures as dictated by the specific job. Ability to interpret explanation of benefits
and correspondence from multiple payers.
Contact payers, patients, or clinics to resolve claim issues. Work accounts as dictated by the specific
job. Is knowledgeable with insurance carriers’
policies and procedures. Adhere to all
productivity expectations and quality assurance standards. Provide excellent customer service consistent
with Mercy’s philosophy and guidelines.
ESSENTIAL FUNCTIONS :
Responsible for reviewing, correcting and filing unpaid or previouslyadjudicated claims as assigned
Contacts insurance carriers, patients, and clinics to resolve claimissues.
Participates in recognizing denial trends and provides feedback tomanager
Research and resolve all insurance/businessoverpayments
Maintain knowledge of payment posting andfollow-up processes
Review and respond to carrier correspondencerequesting refunds
Research andresolve all patient credit balances
Communicate withguarantors and patients regarding questions related to patient refunds.
Works unassignedpayment queues and reports.
Responsible forthe posting of all assigned cash payments, adjustments and remark codes,
Reconciles andbalances all batches.
Contacts payersto resolve issues necessary in order to reconcile, apply payments, and bringvariances to resolution.
Manages large amount of incoming calls andassists walk in customers
Handles customer complaints, providesappropriate solutions within time limits, and follows up to ensure resolution .
Follows communication procedures, guidelinesand policies.
Reviews and moves accounts through thepre-collection process before placing with collection agency
Handles inbound and outbound collectioncalls.
Is responsible for all bad address and legalcorrespondence, probates, and bankruptcy
Reviews all applications todetermine if the account qualifies for charity
Is knowledgeable and adheres to the CHI Financial Assistance policy
MINIMUM KNOWLEDGE, SKILLSAND ABILITIES REQUIRED :
High schooldiploma or GED required.
One yearexperience in accounts receivable, banking, or office setting required.
A minimum of one yearcurrent experience of CPT, ICD-10, and HCFA 1500 preferred.
Successful completion of amedical terminology class preferred.
One year 10 keyexperience preferred.
Demonstrates written, verbal, and nonverbal communication that isconsistent with the Mercy Mission, Values and I Will Statements to allpatients, families, visitors, medical staff, colleagues, vendors and otherinternal and external customers.
Must be a self- started and demonstrate the ability to workindependently by making appropriate decisions according to the organizationaland departmental guidelines that fall within the scope of the position.
Demonstrates the ability to understand and effectively utilize a highlycomplex billing system(s).
Maintains current knowledge of all Federal, State and complianceregulations related to billing and insurance preferred.
Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 andHCPCS codes specific to insurance carrier requirements preferred.
Primary Location IOWA-DES MOINES-MERCY MEDICAL CENTER
Daily Schedule Days
Scheduled Hours per 2-week Pay Period 80
Weekends Required None
Req ID: 2018-R0179408
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.