Catholic Health Initiatives Patient Account Rep II - Physician Billing Office in DES MOINES, Iowa

Patient Account Rep II - Physician Billing Office




to corporate policies and procedures as dictated by the specific job. Ability to interpret explanation of benefits

and correspondence from multiple payers.

Contact payers, patients, or clinics to resolve claim issues. Work accounts as dictated by the specific

job. Is knowledgeable with insurance carriers’

policies and procedures. Adhere to all

productivity expectations and quality assurance standards. Provide excellent customer service consistent

with Mercy’s philosophy and guidelines.



  • Responsible for reviewing, correcting and filing unpaid or previouslyadjudicated claims as assigned

  • Contacts insurance carriers, patients, and clinics to resolve claimissues.

  • Participates in recognizing denial trends and provides feedback tomanager

CreditBalance (Insurance):

  • Research and resolve all insurance/businessoverpayments

  • Maintain knowledge of payment posting andfollow-up processes

  • Review and respond to carrier correspondencerequesting refunds

CreditBalance (Patient):

  • Research andresolve all patient credit balances

  • Communicate withguarantors and patients regarding questions related to patient refunds.

  • Works unassignedpayment queues and reports.

Cash/ZeroPay Posting

  • Responsible forthe posting of all assigned cash payments, adjustments and remark codes,

  • Reconciles andbalances all batches.

  • Contacts payersto resolve issues necessary in order to reconcile, apply payments, and bringvariances to resolution.


  • Manages large amount of incoming calls andassists walk in customers

  • Handles customer complaints, providesappropriate solutions within time limits, and follows up to ensure resolution .

  • Follows communication procedures, guidelinesand policies.


  • Reviews and moves accounts through thepre-collection process before placing with collection agency

  • Handles inbound and outbound collectioncalls.

  • Is responsible for all bad address and legalcorrespondence, probates, and bankruptcy


  • Reviews all applications todetermine if the account qualifies for charity

  • Is knowledgeable and adheres to the CHI Financial Assistance policy



  • High schooldiploma or GED required.

  • One yearexperience in accounts receivable, banking, or office setting required.

  • A minimum of one yearcurrent experience of CPT, ICD-10, and HCFA 1500 preferred.

  • Successful completion of amedical terminology class preferred.

  • One year 10 keyexperience preferred.

  • Demonstrates written, verbal, and nonverbal communication that isconsistent with the Mercy Mission, Values and I Will Statements to allpatients, families, visitors, medical staff, colleagues, vendors and otherinternal and external customers.

  • Must be a self- started and demonstrate the ability to workindependently by making appropriate decisions according to the organizationaland departmental guidelines that fall within the scope of the position.

  • Demonstrates the ability to understand and effectively utilize a highlycomplex billing system(s).

  • Maintains current knowledge of all Federal, State and complianceregulations related to billing and insurance preferred.

  • Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 andHCPCS codes specific to insurance carrier requirements preferred.

Job Administrative/Clerical


Daily Schedule Days

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2018-R0179408

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.