Catholic Health Initiatives Practice Manager I - Mercy East Village Clinic - FT 1.0 (Varied) in DES MOINES, Iowa

Practice Manager I - Mercy East Village Clinic - FT 1.0 (Varied)


Job Summary

The Practice Manager

I is responsible for managing the daily administrative and technical support

sections of a medical clinic in accordance with established policies,

procedures and standards. Anticipate and plan for future changes. Make

recommendations to improve customer service as appropriate. May support 1 – 5

providers at any given time.

Key Responsibilities

  • Manage clinic staff on day-to-day operations.

  • Coordinate clinic operations and activities to ensureefficiency and quality service is delivered within all sections of theclinic; ensuring compliance with regulations and standards.

  • Responsible for employee performance management bycompleting performance appraisals and setting individual goals as outlined inpolicies and procedures.

  • Effectively lead and develop a team of employeesincluding hiring, training and development, salary recommendations, etc.

  • Prepare, recommend, and monitor clinic budget, goals, andobjectives taking into consideration input from clinic staff.

  • Participate in the planning and development of policiesand procedures, as well as clinic-specific procedures and programs.

  • Work with Regional Director to develop and implementperformance goals and objectives.

  • Assist Regional Director with implementation anddevelopment of long-range plans.

  • Monitor payroll system to control time management.

  • Ensure and maintain environment to comply withregulatory, licensure, compliance and accreditation requirements.

  • Serve as the first point of contact for patient andexternal customer complaints. Reconcileand investigate all complaints relating to practice operations.

  • Act as the liaison between the practice and Central BillingOffice.

  • Perform other duties as assigned.


Job Requirements /Qualifications

Education / Accreditation / Licensure (required &


  • Associate degree in healthcare or related fieldpreferred.

Experience (required and preferred):

  • 3 year practice management or practice administratorexperience required.

  • 3 year supervisory-level experience required.

Job Director/Manager/Supervisor


Daily Schedule Varied

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0176780

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.