Catholic Health Initiatives Senior HR Technology Services Analyst in ERLANGER, Kentucky

Senior HR Technology Services Analyst


Lead and support the overall service delivery related activities for HR Technology Services including the support and maintenance of Human Resource and Payroll business support systems including Lawson, Taleo, and Workday. Position will work collaboratively with COEs and MBOs leading cross-functional teams in all aspects of the implementation process: current state assessment, process validation, organizational readiness, implementation and post-implementation support. Resources focused on the technical work stream will be responsible for system planning, control and security, reporting, testing, and implementation of HR and Payroll solutions.

Position will primarily focus on the Health and Welfare work stream in the following areas – implementations, production support, project management, data integrations between systems and vendors, operational support, and vendor management.

Essential Key Job Responsibilities

  • Act as the primary point of contact for CHI and appropriate vendors for data implementation activities associated within the designated work stream.

  • Gather business/system requirements, work with internal stakeholders and vendors to properly document. Effectively communicate system/process requirements to appropriate stakeholders and team members. Facilitate discussions and recommendations for alternative solutions as appropriate

  • Member of implementation project teams responsible for full life cycle of the project including design and documentation, configuration, testing and implementation.

  • Management of escalated issues with internal team and vendors as required

  • Effectively document system and business process changes for business and technical audiences with clarity, completeness, and specificity

  • Lead test plan development and scenario identification

  • Member of CHI Connect implementation team

  • Leads the change management process in support of new organization implementations and business process enhancements; capable of effective planning and prioritization

  • Applies continuous improvement process methodology to collect and analyze metrics and improve processes

  • Manage and configure new business processes, as well as enhancements to existing business processes.

  • HR and Payroll business support systems responsibilities to include: data conversions, system configuration & table maintenance support, system testing, interface coordination and documentation of final outcomes for business solutions

  • Serves as liaison with ITS resources in resolving programming issues and also troubleshoots end user issues within the HR and Payroll business support systems


Minimum Qualifications:

  • Bachelor degree or equivalent experience

  • 5 years of experience with HR Systems from a functional or support perspective required

  • HR Systems support and testing experience required

  • Project team participation for implementations and enhancements required

  • Experience utilizing advanced functions within Excel for data validation and auditing required

  • Demonstrated experience with supporting business processes within an HR Operations team required

  • Working knowledge of common HR concepts, practices and procedures required

  • Healthcare experience preferred

  • Previous experience with Lawson or Workday preferred

Job Professional Non-Clinical


Daily Schedule 1

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2018-R0158828