Catholic Health Initiatives PATIENT FINANCIAL ACCESS REP (CHI Memorial Hospital - Georgia) Full-Time in FORT OGLETHORPE, Georgia

PATIENT FINANCIAL ACCESS REP (CHI Memorial Hospital - Georgia) Full-Time



Responsible for the registration of all patient access services at CHI Memorial Hospital Georgia which includes bedside registration in a fast-paced ER with minimal outpatient registration with emphasis on patient demographics, insurance verification, accuracy and point of service collections while maintaining confidentiality, professionalism and ethics as defined by the CMC mission, vision, and value statements.


  • Obtains benefits for non-scheduled and scheduled admissions/registrations, conducts insurance verification, follows policies and procedures related to

  • Operates in an efficient manner while providing superb customer service to any and all patients visiting CMC without prejudice. Collects all required system/billing information including; patient /guarantor demographics, financial, insurance and medical information; scans a copy of the identification and insurance card into the hospital computer system.

  • Obtains all required signatures for admissions documentation including assignment of benefits, release information, financial responsibility, advanced directives, religious preference, Medicare/Champus information, and Medicare non-coverage forms.

  • Verifies coverage and benefits information including covered services, required co-payment, deductibles, co-insurance, and percentages of coverage. Documents all verified coverage information accurately in hospital computer system including payor plan name, claims address (if applicable), and other information as required for us by other CMC departments including, but not limited to, Financial Counseling, ED clinical staff, Case Management, and Patient Accounting.

  • Documents patient account with auto accident information as required for billing purposes (if applicable).

  • Reviews and verifies all worker compensation accident information for documentation in hospital computer system (if applicable).

  • Informs patient of financial responsibility for services rendered; collects fees for service (co-payments, deductible), documents hospital computer system with payment amount efficiently; provides patient with accurate transaction receipt.

  • Provides patient with financial counseling contact information for assistance with programs available to assist with payment for services and/or healthcare insurance.

  • Maintains complete and accurate records of all financial transactions.

  • Acceptance and Coordination of Transactions:

  • Accepts/coordinates cash/credit card transactions.

  • Processes cash/credit card payment and accepts deposits for other hospital-related cash payments.

  • Issues and maintains all cash and credit card receipts and maintains documentation of all transactions.

  • Communicates/provides documentation of all transactions to patient accounts, accounting and other departments as required.

  • Maintains current/active log of all accounts in case of system failure per downtime policies and procedures.

  • Maintains all necessary supplies/forms for the registration department in an efficient and organized manner.

  • Maintains designated amount of cash needed for daily cashier functions and ensures cash is maintained in a safe and secured environment.

  • Reports all losses/discrepancies to supervisor or designated person in charge.

Other Duties:

  • Registers all net transports including contract accounts and maintains daily log of all registrations.

  • Attends/participates in departmental staff meetings, serves on hospital/departmental committees.

  • Attends required education seminars/training sessions.

  • Alters regularly assigned work schedule as requested/required.

  • Provides assistance with training of registration staff as requested.



  • High School Diploma or GED


  • A minimum of two or more years prior healthcare, finance, collection, or billing experience within a hospital or physician’s office setting preferred.

Additional Responsibilities:

  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

  • Adheres to and exhibits our core values :

  • Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.

  • Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

  • Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.

  • Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

  • Maintains confidentiality and protects sensitive data at all times.

  • Adheres to organizational and department specific safety standards and guidelines.

  • Works collaboratively and supports efforts of team members.

  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Catholic Health Initiatives and its organizations are Equal Opportunity Employers


This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Job Administrative/Clerical


Daily Schedule 7am-7pm MTW; 7am-11am TH

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 1800000599

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.