Catholic Health Initiatives Clinical Support Rep - Full Time in HOUSTON, Texas

Clinical Support Rep - Full Time


Baylor St. Luke’s Medical Center

A quaternary care facility that is home of the Texas Heart® Institute, a world-class cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD–consistently ranked as one of the nation’s best in Cardiovascular Services & Heart Surgery.

The first hospital in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award four consecutive times. Baylor St. Luke’s is home to three freestanding community emergency centers (Holcombe, Pearland, and San Felipe) offering adult and pediatric care–treating more than 51,000 patients annually. The hospital holds a collaborative partnership with Baylor College of Medicine and affiliations with The University of Texas Medical School at Houston, The University of Texas Medical Branch (Galveston), Houston Baptist University, and Prairie View A&M University.


Liaison for the area, assisting

staff, coordinating and preparing communication. In addition they provide

organizational support.



Education and Licensure Required:

  • High School Diploma/GED

Minimum Experience

  • Two (2) years of relevant experience

Minimum Knowledge, Skills, and Abilities

  • Computer skills required

  • Experience in a health care setting required, may include social service agencies, state, local or community programs/agencies

  • Requires excellent communication skills with members of the health care team, community facilities and vendors, and most important, patients at high risk for readmission

  • Demonstrates ability at self-direction, patient advocacy, follow through, and evaluation of services rendered


  1. Initiate patient scheduling,

including appointments in ancillary


  1. Track and schedule follow-up

procedures and appointments

  1. Prepare letters, reports and

correspondence in a correct, businesslike


  1. Initiate and follow through on

pre-certification requirements, referrals and

communication with


insurance company/PCP.

  1. Sort mail on a daily basis,

initiating action when appropriate (i.e., lab

results, patient request for

information, physician correspondence).

  1. Organize and maintain patient

charts, filing, obtaining correspondence

and test results, and sorting


which need physician review prior to filing.

  1. Obtains and communicates

clinical information from patients, families,

medical record and other members

of the health care team to case


  1. Obtains information from third

party payers to determine provider

networks and discusses transfer options with

the assigned social worker

and/or case manager.

  1. Completes all necessary

paperwork and system for patient transfers

  1. Demonstrates accountability for

patient safety and reporting concerns in

an accurate and timely manner to

members of the team.

  1. Participates with

collaborative practice teams

Job Clinical Support


Daily Schedule Monday-Friday

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0158039

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.