Catholic Health Initiatives Communications Opeartor - Switchboard Operations (Evenings/Weekends) PRN in HOUSTON, Texas

Communications Opeartor - Switchboard Operations (Evenings/Weekends) PRN

Description

The Vintage Hospital is specifically designed to offer a compassionate healing environment while providing its unique brand of care to the Northwest Houston community. As well as named one of “The 20 Most Beautiful Hospitals in the United States.” for 2014 by Soliant Health, a leading specialty healthcare staffing provider and part of Adecco Group.

POSITION SUMMARY

Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and trouble shooting tasks. Assists with clerical tasks as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education and Licensure Required:

  • High School Diploma/GED

Minimum Experience:

  • Two (2) Years of experience in call processing, dispatching, paging, and customer service.

Minimum Knowledge, Skills, and Abilities:

  • Knowledge and understanding of telecommunications equipment and services including; Windows based software, preferably E-mail, Excel, Word, integrated telemessaging equipment, etc.

  • Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills.

  • Must be able to multi-task and maintain a positive attitude.

  • Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance.

  • Provides recommendations for improvements, as well as contributions towards making the improvements.

POSITION RESPONSIBILITIES

  1. Assist customers in obtaining information, and services.

  2. Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.

  3. Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.

  4. Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.

  5. Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.

  6. Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.

  7. Demonstrates skills and ability to document technical and operational problems.

  8. Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions.

  9. Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.

  10. Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel.

  11. Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.

  12. Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.

Job Administrative/Clerical

Primary Location TEXAS-HOUSTON-ST LUKE VINTAGE

Daily Schedule Weekend/Evenings/PRN

Scheduled Hours per 2-week Pay Period 0

Weekends Required Occasional

Req ID: 2018-R0164825

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.