Catholic Health Initiatives Front Desk Lead in HOUSTON, Texas

Front Desk Lead


Job Summary

Under general direction, the Front Desk Lead oversees the coordination and administration of front office activities and is responsible for coding, coordinating, verifying and distributing all billable services.

Key Responsibilities

  • Act as a team lead to schedule work and ensure timely and accurate billing activities.

  • Coordinate with clinical staff to obtain charge information for all patients.

  • Act as a resource for Practice Managers and Physicians with denials and coding questions.

  • Code procedures performed and diagnosis on charge.

  • Coordinate copies of medical documentation with physician charges to support billing to third-party payers.

  • Resolve complex patient billing inquiries and problems.

  • Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments.

  • Complete payment and benefit verification on all patients in accordance with practice policies.

  • Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.

  • Work with Practice Manager to facilitate training of new hires and other training initiatives.

  • Perform other duties as assigned.


Job Requirements

Education / Accreditation / Licensure (required & preferred):

High school diploma or equivalent required.

Experience (required and preferred):

4 years billing experience in a health care organization required.

4 years office experience required.

Job Administrative/Clerical


Daily Schedule Days

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0177092

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.