Serves as the department-based systems point-person for the assigned department or service line for all routine systems issues impacting the department/service line. Accountable for; developing, implementing and maintaining the equipment configuration(s), processes and forms necessary to meet the data and reporting needs of the function; ensuring the timely capture, accuracy and reporting of department/service line statistical, operations, clinical effectiveness and financial data to meet internal control standards and facilitate timely and efficient information reporting, analysis and decision-making in support of business objectives and regulatory requirements; design/production of reports and review/analysis of complex technical data to assist in the improvement of quality of services. Other duties include; installing; testing; debugging; upgrading; patching and troubleshooting application software; delivery of user training; documenting all related activities.

Incumbents are also accountable for; keeping abreast of evolving technology with potential application to needs and regulatory requirements; providing assistance in researching, purchasing, and implementing future Information System applications; participating in the forecasting of future software and hardware needs for the function; and maintaining current inventory of existing equipment.


The following section contains representative examples of job duties that might be performed in positions allocated to this job class. FHS is a dynamic organization, and the environment can be fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives as well as to tap into the skills and experience of its employees. Accordingly, employees may be asked to perform duties that are outside the specific work that is listed. It is not required that any position perform all duties listed, so long as primary responsibilities are consistent with the work as described. Performance standards developed for incumbents allocated to this job class may also contain relevant job content information and are referenced hereto.

Serves as the primary point-person for all issues relating to the daily operations of the information system(s) and related interfaces.

  • Addresses routine hardware problems and/or coordinate resolution with IT and/or software vendors.

  • Provides software support typically in response to error messages, facilitates user problem resolution, and maintains effective working relationships with users of the system.

  • Configures, tests, maintains and troubleshoots new software releases, system upgrades, security patches and related materials.

  • Maintains ongoing connectivity to network servers within designated scope of authority.

  • Sets up security for system(s) users to maintain secure database access according to established protocols; assigns and inactivates passwords and permissions; consults with IT regarding security and access to the network/server(s) where the applications(s) reside.

  • Serves on internal teams and internal/external committees to represent the function typically on matters involving performance improvement and clinical effectiveness.

  • Implements and maintains application software including applicable database(s), other related interfaces, and third-party applications (i.e. Crystal reports), including upgrades and interfacing of systems.

  • Develops, implements and maintains procedures for continuous monitoring of the quality and accuracy of data collected and entered in the information system or retrieved through electronic interfaces.

  • Identifies and resolves issues and problems with the potential to have an adverse impact on data integrity reported to national and state data registries.

Develops, produces and maintains timely, accurate and complete standard and ad hoc statistical reports/data exports using Structured Query Language (SQL), Crystal, Visual Basic and/or other report-writing tools that comply with the standards/requirements of contracted data registries or providers.

  • Coordinates report development activities so as to facilitate data collection in a way that avoids duplication and minimizes the use of hospital resources.

  • Oversees reports management and delivery to maintain patient and physician confidentiality, protection from disclosure as a Coordinated Quality Improvement Program, and uphold current and future legislation regarding disclosure and use of patient data.

Plans, designs and implements customizations to database(s) to enhance functionality, performance and ease of use, and to ensure optimal data integrity.

  • Works with customers (staff, physicians) to identify needs, typically with respect to custom screens/views.

  • Develops, revises and maintains data flow diagrams, worksheets, and study-specific documentation tools as they relate to administration and ongoing evaluation of the database(s).

  • Develops and maintains techniques and tools for effective data validation and consistency checks; ensures that the database(s) and interfaces continue to meet contractual requirements; addresses potential non-compliance through the addition of appropriate vendor modules or database modification.

Plans and conducts training for staff and other end-users on department applications to ensure functionality and procedures are understood and to minimize errors.

  • Develops and maintains training materials and documentation for reference purposes.

  • Delivers training to keep users current when new functionality becomes available and/or requirements/procedures change.

Identifies procedures and methods to ensure the continuous quality and accuracy of data captured and entered into electronic databases.

Performs related duties as required.


MINIMUM JOB QUALIFICATIONS: The following section contains representative examples of competencies and job qualifications directly related to successful performance in the position. The categories are broad, reflecting minimum requirements. It is not intended to be an exhaustive list of all possible requirements nor does it include general competencies, expectations and/or skills that are universally applicable to the work, but are not critical for recruitment purposes or to overall job performance.

Education/Work Experience Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems Management or a related field, and three years of recent clinically-related work experience that demonstrates the attainment of the requisite job knowledge, skills/abilities.

Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.

Job Knowledge/Abilities:

  • Knowledge sufficient to understand and apply the different requirements of each entity so as to produce relevant, accurate and complete data suitable for the purpose(s) intended and to meet established requirements.

  • Knowledge of the variables and definitions used in the department database and those required by national and state regulatory bodies and data registries.

  • Knowledge the department sufficient to make effective presentations to technical, clinical and business audiences to explain/interpret complex data, draw valid conclusions and communicate findings that may be important to the improvement of service quality.

  • Knowledge of the concepts, standards, practices and tools relating to database administration.

  • Ability to keep abreast of changing requirements and definitions for agencies receiving information from FHS.

  • Knowledge of concepts and techniques of basic statistical analysis and interpretation of complex data.

  • Ability to effectively train users in system(s) functionality and procedures.

  • Knowledge of project management techniques, technical documentation, and hardware and software troubleshooting.

  • Ability to express ideas and convey technical information effectively, both verbally and in writing, and in presentations to technical, clinical, and business audiences.

  • Knowledge of the concepts, techniques and tools relating to data communications, general networking and structured programming (i.e. Visual Basic).

  • Knowledge of project management techniques, technical documentation, and hardware and software troubleshooting.

  • Ability to effectively train users in system(s) functionality and procedures.

  • Ability to keep abreast of changing requirements and definitions for agencies receiving information from FHS.

  • Knowledge of concepts and techniques of basic statistical analysis and interpretation of complex data.

  • Ability to effectively train users in system(s) functionality and procedures.

  • Ability to read, understand and communicate in English sufficient to perform the duties of the position.

  • Ability to use office equipment and automated systems/applications/software at an acceptable level.

  • Ability to establish and maintain effective working relationships as required by the duties of the position.


NT certification is preferred.

Physical/Mental Job Requirements

See attached Physical/Functional Job Requirements

Working/Environmental Conditions

See attached Physical/Functional Job Requirements


Incumbents may have access to confidential patient, employee and/or organizational information as it applies to their job responsibilities and must comply with the terms of FHS policies in protecting that information.


Uses Standard Precautions including personal protective equipment for anticipated contact with blood or other potentially infectious materials.


It is essential that incumbents be able to support the values of the Franciscan Health System/Catholic Health Initiatives and interact effectively with physicians, patients, visitors and staff. Each employee is expected to demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.

REVERENCE: Awe, respect and love—the essence of our ministry

  1. Treat all members of the hospital community with respect as unique, valued individuals and provide the highest level of service to everyone regardless of who they are.

  2. Listen, show empathy and understand other people's feelings, perceptions, and points of view.

  3. Create an environment where people feel supported and can safely express needs and issues so we can respond to them.

  4. Consider the impact of decisions, processes, actions, and outcomes on the patients, families, employees, and physical environment

INTEGRITY: Trust, honesty, wholeness, commitment

  1. Communicate effectively by giving clear and truthful messages, by fully sharing information people need to do their job, and by expressing my ideas, opinions, and reactions constructively.

  2. Look for solutions rather than complaining when I encounter problems.

  3. Care for all the resources entrusted to me with as much care as I show my own. Resources include people, traditions, time, money, equipment, and facilities.

  4. Be ethical in my behaviors, including avoiding any conflict of interest or appearance of conflict of interest.

COMPASSION: Caring deeply for all people, especially for the poor

  1. Contribute positively to the healing environment and mission of Franciscan Health System and Catholic Health Initiatives.

  2. Be responsive to people and issues promptly and appropriately.

  3. Go directly, as soon as possible, to individuals to resolve problems, issues and conflicts and then let it go.

  4. Behave in a professional, collaborative, supportive manner regardless of my personal feelings.

  5. Maintain the confidentiality and privacy of patients, visitors, co-workers and the organization.

EXCELLENCE: Innovation, quality, collaboration and stewardship.

  1. Encourage and support innovative ideas and ways of doing things that promote resource management and generation of new resources.

  2. Seek feedback and give others constructive feedback.

  3. Demonstrate that helping is our business through good service behavior, especially a genuine willingness to assist.

  4. Maintain a high level of competence, continue to grow in skill, and encourage others to do so also.

Job Professional Non-Clinical


Daily Schedule FULL TIME

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2018-R0168291

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.