Catholic Health Initiatives Patient Access Rep - Livingston Clinic (Full-time days) in LUFKIN, Texas
Patient Access Rep - Livingston Clinic (Full-time days)
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.
Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. 2. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.
Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.
Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.
Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.
Collects copayments and ensures that closing total receipts match the day's transactions report.
Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.
Maintains current knowledge of policies/procedures and use of office equipment.
Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.
Provides information to patients regarding the CHI St. Luke’s Health Memorial’s Mission.
Maintains documentation as required by regulatory agencies, policies and procedures.
High School Diploma/GED
Knowledge, Skills, and Abilities
Customer service skills
No experience required
Job Professional Clinical/Allied Health
Primary Location TEXAS-LUFKIN-MEMORIAL HLTH SYS LUFKIN
Daily Schedule Days
Scheduled Hours per 2-week Pay Period 72
Weekends Required Occasional
Req ID: 1800000551
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.