Catholic Health Initiatives Performance Excellence Coach – Coordinator in OMAHA, Nebraska

Performance Excellence Coach – Coordinator


This position is responsible for providing process improvement, project management, and change management for performance improvement activities that support clinical effectiveness, evidence based performance improvement, and clinical and process outcomes management and measurement.


CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physician practice locations in Nebraska and southwestern Iowa. Nearly 11,500 employees comprise the workforce of this network that includes 2,820 licensed beds and serves as the primary teaching partner of Creighton University’s health sciences schools. In fiscal year 2014, the organization provided a combined $149.3 million in quantified community benefit including services for the poor, free clinics, education and research. With locations stretching from Kearney, Neb. to Missouri Valley, Iowa, the health network is the largest in Nebraska and serves residents of Nebraska, southwest Iowa and northern Kansas.


  • Serves as a project facilitator/manager and technical resource for teams working on major performance improvement efforts. Ensures that all new processes comply with established policies, procedures, and regulations. Collaborates with Quality Management and Patient Safety, Risk Management, and other functions to identify clinical quality and patient safety opportunities for process improvement efforts.

  • Assists in the establishment of operational performance metrics and the monitoring of key performance indicators to evaluate efficiency, effectiveness, cost, etc. Institutes policies and procedures that ensure that process changes are sustained.

  • Applies appropriate change management methods to promote implementation of change. Facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes, through communication, coaching, and educational workshops.

  • Identifies and works to remove barriers that slow or prevent the successful attainment of process improvements. Identifies project risks in a timely manner, and escalates risks as needed to project sponsors to that projects remain timely.

  • Provides project status updates, feedback, and appropriate reporting on selected projects through a project tracking system and management/project reviews. Documents the results and value of projects, and submit other documentation as may be required.

  • Works with Performance Excellence staff and others to maximize potential improvement efforts and understanding of opportunities, as well as to identify, share, and leverage best practices with organizational stakeholders across the Division.

  • In partnership with Performance Excellence staff across the Division, implements communication and education/training plans to facilitate the dissemination of knowledge of process improvement and systems thinking strategies, tools, and best practices. Provides expertise in successfully applying process improvement methodologies such as Lean, Six Sigma, PDSA/PDCA, etc.

  • Actively pursues the identification of opportunities for process improvement and increased efficiency

  • Provides mentoring and coaching of other Performance Excellence staff. Includes them on the larger projects they are managing.

  • Works independently on large scale strategic initiative projects across the division.

  • Researches and recommends Process Improvement skills, techniques, and training opportunities for the development of CHI Health Performance Excellence Staff

  • Seeks out and establishes collaborative Process Improvement relationships between CHI Health, healthcare industry, and academia.


  • Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.

  • Demonstrates work practices consistent with CHI Health and department-specific safety, security and infection control policies.

  • Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.




Bachelor’s degree in industrial engineering, health systems engineering, healthcare administration, organizational development, a health-related profession, or a similar field of study with a strong analytical base is required. Master’s degree is preferred.

Lean (or Lean Six Sigma) black belt certification or an equivalent combination of training and experience is required.

Project Management Professional (PMP) Certification is preferred.

Experience & Skills:

  • Minimum of 6 years of progressively more responsible experience in industrial engineering, quality/process improvement, or business is required.

  • Minimum of 4 year experience in Lean or Lean Six Sigma deployment is required, preferably in a healthcare environment.

  • Basic analytical skills necessary for the evaluation of systems and changes and preparation of a variety of reports and analyses. Must also possess a level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments.

  • Basic interpersonal skills necessary to build effective relationships and to adequately explore complex/sensitive situations with executive management, department management, line staff, physicians, and regulatory agencies when planning and evaluating work flows, policies/procedures, and systems, as well as the ability to explain, teach, and present the related issues to these groups.

  • Experience in managing multiple, concurrent projects.

  • Must demonstrate personal traits of a high level of motivation; team orientation; professionalism; trust; and place a high value on treating others with dignity and respect

  • Documented success meeting the Accountabilities of an CHI Health PE Level 1 and 2 preferred.

Job Professional Non-Clinical


Daily Schedule Days

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2018-R0168782

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.