Catholic Health Initiatives RN-REFERRAL CENTER, Part Time in OMAHA, Nebraska
RN-REFERRAL CENTER, Part Time
Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives! at http://catholichealthinitiatives.org/find-a-career
Serves as the designated liaison/point-person for emergency departments, healthcare facilities, and community-based physicians/providers to coordinate a seamless and timely transfer to CHI Health tertiary hospitals. Work involves appropriate triage of requested needs for patients and implementation of defined protocols. Responsible for facilitating acceptance, bed assignment, transport and other care team notifications and documenting all actions. Also responsible for follow-up communication to customers and reviewing calls for quality assurance.
Job duties require the services of a Registered Nurse who, based on training and work experience, uses professional knowledge and judgment in understanding and interpreting the clinical acuity/diagnoses of patients and integrating that data with real-time to ensure that patients are matched with the appropriate facility, level of care and unit.
Key Job Responsibilities
Promote patient retention by providing focus on getting patients to the right service with the right provider at the right time – one call resolution.
Recommends and contributes to the development of the Referral Center’s services to fulfill patient needs and create a competitive advantage.
Manage phone call activity to minimize any delays experienced by customers.
Conduct intake for new referrals to quickly and accurately triage the needs of the caller.
Document all actions related to calls using designated software program.
Proactively monitor bed availability and communicate with House Supervisors and Unit Personnel as needed to understand issues and identify interventions to create capacity.
Collaborate with team to handle phone call traffic and keep all requests moving.
Coordinate transport services if requested
Bachelors of Science Nursing
Preferred Qualifications :
Minimum of five years clinical experience
Experience in a call center environment
Join us at Catholic Health Initiatives, and become a part of our faith-based health system.
Primary Location NEBRASKA-OMAHA-SERVICE CENTER-NORTH BLDG
Daily Schedule 7PM-7AM
Scheduled Hours per 2-week Pay Period 48
Weekends Required Occasional
Req ID: 2018-R0150483