Catholic Health Initiatives Receptionist/Medication Aide in PAPILLION, Nebraska

Receptionist/Medication Aide

Description

POSITIONPURPOSE:

Contributes

to the fulfillment of the CHI Health vision and mission. Performs multiple clerical and reception

duties for patients, physicians/providers and staff following established

standards and procedures. Involved in the planning, implementation and

evaluation of processes for integrating the mission into all activities of the

clinic operations, as well as, participates with all organizational entities. The Certified Medication Aide also provides

Clinical Support under the direction of licensed health care professionals

(doctors, nurses, etc.) as dictated by the Nebraska legislature.

PRINCIPALACCOUNTABILITIES:

CustomerService:

Greets and directs the clients and

other visitors in a prompt and courteous manner. Utilizes skills to assure satisfied clients.

Notifies the providers of client’s

arrival. Monitors waiting time to ensure

the client is seen within 15 minutes of the scheduled appointment time.

Communicates a professional

attitude with clients, visitors and other hospital personnel using language and

materials based on the consideration of the client’s age, cognitive/physical

abilities and/or developmental needs.

Effectively triage telephone calls

and prioritize the needs of the caller.

Identify individuals calling in

crisis situations and expeditiously connect caller to appropriate clinical

personnel.

Recognize the vulnerability of

individuals seeking information and consistently demonstrate respectful,

sensitive, friendly, professional

customer service.

Maintains strict confidentiality of

all client information.

Schedules/Registrations:

Responsible for scheduling,

canceling, rescheduling client appointments for physicians, nurse practitioners

and psychologists.

Provides secretarial support

to physicians/providers, upon request.

Collects and records

co-payments from patients, including accurate documentation of transactions,

reconciliation of cash drawer receipts and prepares deposits.

Collection and Data

entry responsibilities include problem

identification and resolution of specific data entry functions, to include:

Verify and update

patient registration information and current diagnosis

Input and update

authorizations for all clinicians

Obtains initial

authorizations for office visits, documents and notifies provider.

Medical Records:

Initiates the

pulling, filing and tracking of client charts appropriate to patient care. Checks and prepares charts for the following

day and maintains patient charts through established procedures.

Complies with established policy

for Release of Information of pertinent clinical information as requested by

the patient or patient legal representative, in a timely manner.

Prepares clinical charts for

transfer to other clinics as requested.

Also makes copy charts for clients seen at more than one location.

Works in

collaboration with the provider and Clinic Office Coordinator to discharge

clients.

Office Duties:

Sorts and distributes

incoming/outgoing mail and correspondence.

Monitors reception

area throughout the clinic hours to maintain a neat and orderly work

environment.

Create a caring and compassionate

environment.

General office duties include

faxing, copying, mailing, typing, filing, etc.

Inventories, orders and stocks

supplies to maintain the inventory.

Will process all request for

medication refills with physician/nurse practitioner approval.

MedicationAide Duties:

Will complete CPR/BLS certification

and recertification.

Performs clinical procedures which

do not require the skill/knowledge or judgment of a licensed professional and

which may be safely delegated in accordance with CHI Health policies,

procedures and state professional licensure requirements. Records and reports

any changes in patient condition to licensed health care professionals

(doctors, nurses, etc.).

Performs service procedures and treatments within scope of practice for

state and per facility licensure and policy.

Authorized to make entries in the medical record, consistent with and

limited to the scope of the job duties and any applicable licensure.

Qualifications

QUALIFICATIONS:

Experience

Previous experience

in a medical setting preferred. Successful

completion of a State of Nebraska

approved medication aide course.

Education/Licensure

High school graduate

or equivalent with specialized training in typing, transcription, medical

terminology and record keeping is preferred.

Required: Must be on the Nebraska Health and HumanServices Registry as a Certified Medication Aide (40 hour course) upon hire .

BLS

or BLS instructor certification is required upon hire. Acceptable credentialing bodies and

certifications include the following:

American Red Cross: CPR/AED for

the Professional Rescuer, and American Heart Association:

Basic Life Support for Healthcare Providers.

Job Administrative/Clerical

Primary Location NEBRASKA-PAPILLION-CHC PSYCHIATRIC ASSOCIATES PAPILLION

Daily Schedule Days, 8a-5p

Scheduled Hours per 2-week Pay Period 80

Weekends Required None

Req ID: 2018-R0162796

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.