Catholic Health Initiatives Office Assistant - Urgent Care in SUITE 130, Texas

Office Assistant - Urgent Care



general supervision, performs front office processes associated with patient

check-in, check-out, scheduling, referrals, and electronic medical

records. Administers and supports the

clinic’s billing, and insurance functions, in accordance with internal

standards and procedures, and regulatory requirements.

Key Responsibilities:

  • Performpatient check-in at the time of visit; interviews patients and completesall paperwork necessary to ensure the admitting process is efficient, andall clinic and regulatory policies are in compliance.

  • Copy/scanpatient medical records, benefit/insurance information, and relatedhardcopy materials (e.g. ID, referrals, insurance cards, etc.) into thecorrect location in the electronic medical record system.

  • Performpatient check-out including pricing services, coding of proceduresperformed, and diagnosis on charge, to accurately support the need anddocumentation for each service.

  • Collectpatient responsibility payments, and answer routine patient insurance andbilling inquiries.

  • Answerphone calls, confirm next day appointments, ensure insurance coverage, andalert patients as to what documentation is needed, including detailsassociated with time-of-service payment schedules.

  • Gather, verify, and process referrals, authorizations, andpre-certifications by working closely with physician(s), patients, andpayers.

  • Coordinatescheduling with that of the practitioners’ schedules to ensure propercoverage of patient appointments and out-of-office calls.

  • Retrieve,file, and maintain charts and medical record documentation according tooffice protocol; coordinate copies of medical documentation with physiciancharges to support billing to third-party payers.

  • Managethe flow of interdepartmental, outgoing, and incoming mail.

  • Communicaterequests and provide medical information to and from patient careproviders in strict accordance with HIPPA and all policies and procedures.

  • Followup with patients regarding the Missed Appointment Policy and send out theappropriate communications.

  • Performother duties as assigned.


Education/ Accreditation / Licensure (required & preferred):

  • Highschool diploma or equivalent required.

Experience (requiredand preferred):

  • 2 years relatedexperience in a healthcare environment required.

Job Administrative/Clerical


Daily Schedule Full-Time

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0166772

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.